Akina Moscinski nominated for customer service award

October 4, 2013

By Imelda Dulcich

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Akina Moscinski

Akina Moscinski

Akina Moscinski was recently promoted to membership engagement director at the Coal Creek Family YMCA.  She has worked at the Coal Creek location since it opened in 2009.

She was nominated for a Diamond Award by a number of community members who wrote that she has been instrumental in connecting and engaging with members to ensure they feel a part of the YMCA community.

Moscinski excels at building community.

“From day one, Akina has demonstrated a strong desire to serve both members and our guests. Akina represents the behaviors and ideals the YMCA looks for in a leader, someone who cares about truly connecting members to the YMCA’s mission,” said Sara Biancofiori, associate executive director of the Coal Creek Family YMCA.

From a nomination form: “Akina is the kindest, warmhearted, dedicated person I know. She’s on her ‘A’ game all the time with staff, members and volunteers. If she is having a hard day, you wouldn’t know it.”

Moscinski provides a high quality experience for members and guests to the YMCA. She is well known for her listening skills and problem solving abilities.

“She will take on responsibilities and work hard to provide the best customer service to everyone,” Biancofiori said.

From another nomination we received: “I want to nominate Akina Moscinski, who works at the Coal Creek Family YMCA as the member engagement director. I can honestly say in all of my working days, I have not met anyone who cares more earnestly about serving others in her job than Akina. She is always looking for ways to make people’s lives better. This is Akina! In the years she has worked here, I can only imagine the lives that she has impacted and the positive changes that Akina has made in the lives of thousands, my own being one of them.”

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