Paul Reynolds nominated for customer service award

July 5, 2013

By Christina Mason

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Paul Reynolds, sales and marketing director at Regency Newcastle, brings a special kind of joy to the Newcastle community.

From the moment you walk through the door at Regency Newcastle, Paul greets you with a smile, handshake or a hug. He is a thoughtful listener, which is important because he often is the first person to greet guests visiting Regency for the first time.

Paul Reynolds

Paul Reynolds

Many guests are seeking a new home for themselves or elderly loved ones. With grace and tact, Paul is able to direct each guest through a new and sometimes difficult time. He is knowledgeable in his field, authoritative and helpful when someone asks, “Where do I begin?” He simplifies and shares information about Medicare, Medicaid, eldercare and retirement living with accuracy.

In his daily routine, Paul beams as he greets residents in the hallways. He recognizes each person, from his or her detailed health history to individual personality traits. He enjoys his resident encounters, and shows great pride in his work. His great sense of humor gives balance to the residents.

Paul’s stories are always sweet and personal. He also shows deep respect to military veterans by taking the time to honor and remember each history he hears.

Out in the community, Paul is just as well-known and popular. People say he is kind, courteous, charming and engaging, and that he gives his time generously.

Paul thinks about others, helping when he can, and does such things as suggesting ideas for improving community events. We couldn’t ask for much more in an informal ambassador of the city of Newcastle. Paul represents a great customer service experience every day.


Newcastle Diamond Awards 2013

Nomination for Customer Service:

Paul Reynolds,

Regency Newcastle

The Customer Service Award: A greater Newcastle area individual, organization or public employee that demonstrates an uncommon commitment and enthusiasm that enriches our community and its residents.

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